Front Of House Staff
Resume Skills Examples & Samples
Overview of Front Of House Staff
Front of House Staff, also known as FOH, are the employees who interact directly with customers in various establishments such as restaurants, hotels, and entertainment venues. Their primary role is to ensure that customers have a pleasant experience, which includes greeting them, seating them, taking their orders, and handling any issues that may arise. FOH staff are often the first point of contact for customers, making their attitude, professionalism, and communication skills crucial to the success of the establishment.
FOH staff are responsible for a variety of tasks, including managing reservations, handling payments, and coordinating with the back of house staff to ensure that orders are prepared and served in a timely manner. They must be able to work well under pressure, as they often deal with high volumes of customers and tight deadlines. Additionally, FOH staff must be knowledgeable about the establishment's menu, services, and policies, as they are often required to answer customer questions and provide recommendations.
About Front Of House Staff Resume
A Front of House Staff resume should highlight the candidate's experience in customer service, as well as their ability to work well in a fast-paced environment. It should also include any relevant skills, such as proficiency in point-of-sale systems, knowledge of food and beverage service, and experience with cash handling. The resume should be tailored to the specific job being applied for, with a focus on the candidate's relevant experience and qualifications.
When writing a Front of House Staff resume, it is important to emphasize the candidate's ability to communicate effectively with customers and colleagues, as well as their problem-solving skills. The resume should also highlight any relevant training or certifications, such as food safety or customer service training. Additionally, the resume should include any relevant volunteer or extracurricular activities that demonstrate the candidate's ability to work well in a team and provide excellent customer service.
Introduction to Front Of House Staff Resume Skills
Front of House Staff resumes should include a variety of skills that are essential for success in this role. These skills include excellent communication and interpersonal skills, as well as the ability to work well under pressure and manage time effectively. Additionally, FOH staff should have strong organizational skills, as they are often responsible for managing multiple tasks simultaneously.
Other important skills for Front of House Staff include attention to detail, as they must ensure that orders are accurate and customers are satisfied. They should also have a strong understanding of customer service principles, as well as the ability to handle difficult situations with tact and professionalism. Finally, FOH staff should be knowledgeable about the establishment's menu, services, and policies, as they are often required to answer customer questions and provide recommendations.
Examples & Samples of Front Of House Staff Resume Skills
Communication Skills
Strong verbal and written communication skills, able to effectively communicate with guests, team members, and management. Able to provide clear and concise instructions and directions.
Training and Development
Able to train and develop new team members, providing them with the skills and knowledge they need to succeed. Able to identify areas for improvement and provide feedback and support.
Organizational Skills
Strong organizational skills, able to manage multiple tasks and responsibilities effectively. Able to prioritize tasks and manage time efficiently to ensure that all guests are served in a timely manner.
Customer Service Skills
Exceptional customer service skills with a focus on creating a welcoming and comfortable environment for guests. Able to handle customer complaints and resolve issues in a timely and professional manner.
Guest Relations
Excellent guest relations skills, able to build and maintain positive relationships with guests. Able to create a welcoming and friendly atmosphere that encourages repeat business.
Conflict Resolution
Strong conflict resolution skills, able to handle difficult situations and resolve conflicts in a calm and professional manner. Able to find mutually acceptable solutions to problems.
Attention to Detail
High attention to detail, able to ensure that all aspects of the guest experience are perfect. Able to pay close attention to the needs of guests and anticipate their needs.
Guest Satisfaction
Able to ensure that guests are satisfied with their experience and leave with a positive impression. Able to follow up with guests to ensure that their needs have been met.
Sales Skills
Strong sales skills, able to upsell and cross-sell products and services to guests. Able to identify opportunities to increase sales and maximize revenue.
Interpersonal Skills
Excellent interpersonal skills, able to communicate effectively with guests, team members, and management. Able to build and maintain positive relationships with others.
Multitasking Skills
Able to multitask effectively, able to handle multiple tasks and responsibilities simultaneously without compromising on quality or efficiency.
Technical Skills
Proficient in the use of POS systems, reservation systems, and other relevant software. Able to use technology to enhance the guest experience and improve efficiency.
Problem-Solving Skills
Strong problem-solving skills, able to identify and resolve issues quickly and efficiently. Able to think on my feet and make decisions in a fast-paced environment.
Language Skills
Fluent in multiple languages, able to communicate effectively with guests from diverse backgrounds. Able to provide a high level of service to guests who speak different languages.
Time Management Skills
Excellent time management skills, able to prioritize tasks and manage time effectively to ensure that all guests are served in a timely and efficient manner.
Teamwork Skills
Strong teamwork skills, able to work effectively with others to achieve common goals. Able to collaborate with team members to ensure that all guests receive the best possible service.
Hospitality Skills
Strong hospitality skills, able to provide a high level of service and ensure that guests have a positive experience. Able to anticipate and meet the needs of guests.
Adaptability
Highly adaptable, able to adjust to changing circumstances and work effectively in a variety of environments. Able to handle unexpected situations and remain calm under pressure.
Leadership Skills
Strong leadership skills, able to lead and motivate a team to achieve common goals. Able to delegate tasks and responsibilities effectively and provide guidance and support to team members.
Event Planning
Able to plan and coordinate events, ensuring that all aspects of the event are executed smoothly and efficiently. Able to work with clients to create a customized experience that meets their needs.
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