Front Of House Staff
Resume Work Experience Examples & Samples
Overview of Front Of House Staff
Front of House Staff, also known as FOH, are the individuals who interact directly with customers in various establishments such as restaurants, hotels, and entertainment venues. Their primary role is to ensure a positive customer experience by providing excellent service, managing customer inquiries, and handling any issues that may arise. FOH staff are often the first point of contact for customers, making their role crucial in shaping the overall perception of the establishment.
FOH staff are responsible for a wide range of tasks, including greeting customers, seating them, taking orders, serving food and drinks, and processing payments. They must be knowledgeable about the establishment's menu and services, and be able to communicate effectively with both customers and back-of-house staff. Additionally, FOH staff are often responsible for maintaining a clean and welcoming environment, ensuring that tables and seating areas are properly set up and maintained throughout the day.
About Front Of House Staff Resume
A Front of House Staff resume should highlight the candidate's customer service skills, communication abilities, and experience in the hospitality industry. It should also emphasize any relevant training or certifications, such as food safety or alcohol service training. The resume should be tailored to the specific job being applied for, with a focus on the skills and experiences that are most relevant to the position.
When writing a Front of House Staff resume, it is important to use clear and concise language, and to avoid including irrelevant information. The resume should be well-organized, with a clear structure that makes it easy for the reader to quickly identify the candidate's qualifications and experience. Additionally, the resume should be free of errors, as even small mistakes can reflect poorly on the candidate's attention to detail and professionalism.
Introduction to Front Of House Staff Resume Work Experience
The work experience section of a Front of House Staff resume should provide a detailed account of the candidate's previous roles in the hospitality industry, including the name of the establishment, the position held, and the dates of employment. It should also describe the specific duties and responsibilities of each role, highlighting any achievements or notable accomplishments.
When writing about work experience, it is important to focus on the skills and experiences that are most relevant to the position being applied for. For example, if the candidate is applying for a position as a server, the resume should emphasize their experience taking orders, serving food and drinks, and handling payments. Additionally, the resume should highlight any experience working in a fast-paced environment, as this is often a key requirement for Front of House Staff positions.
Examples & Samples of Front Of House Staff Resume Work Experience
Guest Services Assistant
Worked as a Guest Services Assistant at TUV Hotel from 2019 - 2021. Assisted with guest services, handled complaints, and ensured guest satisfaction. Successfully resolved 90% of guest issues within 24 hours.
Guest Services Representative
Worked as a Guest Services Representative at ZAB Hotel from 2017 - 2019. Handled guest complaints, provided information about hotel services, and ensured guest satisfaction. Achieved a 99% satisfaction rate from guest surveys.
Valet Parking Attendant
Worked as a Valet Parking Attendant at PQR Hotel from 2019 - 2021. Parked and retrieved guest vehicles, managed parking tickets, and ensured the safety of all vehicles. Achieved a 100% safety record.
Receptionist
Worked as a Receptionist at ABC Hotel from 2018 - 2020. Managed front desk operations, handled guest inquiries, and ensured a smooth check-in and check-out process. Achieved a 95% satisfaction rate from guest feedback.
Lobby Attendant
Worked as a Lobby Attendant at BCD Hotel from 2018 - 2020. Maintained lobby cleanliness, assisted guests with their needs, and ensured a welcoming environment. Received positive feedback from guests for friendly and efficient service.
Front Desk Supervisor
Served as a Front Desk Supervisor at KLM Hotel from 2017 - 2019. Supervised front desk staff, managed room bookings, and ensured guest satisfaction. Achieved a 99% satisfaction rate from guest surveys.
Reservation Agent
Served as a Reservation Agent at YZA Hotel from 2016 - 2018. Managed room bookings, processed payments, and assisted guests with their needs. Successfully increased room bookings by 15%.
Front Desk Agent
Worked as a Front Desk Agent at JKL Hotel from 2016 - 2018. Managed room bookings, processed payments, and assisted guests with their needs. Successfully resolved 90% of guest issues on the spot.
Front Desk Clerk
Served as a Front Desk Clerk at QRS Hotel from 2018 - 2020. Managed room bookings, processed payments, and assisted guests with their needs. Successfully increased room bookings by 10%.
Bellhop
Served as a Bellhop at MNO Hotel from 2018 - 2020. Assisted guests with luggage, provided directions, and ensured a smooth check-in process. Received positive feedback from guests for friendly and efficient service.
Guest Relations Officer
Served as a Guest Relations Officer at STU Hotel from 2020 - 2022. Managed guest relations, handled complaints, and ensured guest satisfaction. Successfully resolved 95% of guest issues within 24 hours.
Door Attendant
Served as a Door Attendant at EFG Hotel from 2019 - 2021. Welcomed guests, assisted with luggage, and ensured a smooth check-in process. Received positive feedback from guests for friendly and efficient service.
Front Office Manager
Worked as a Front Office Manager at VWX Hotel from 2017 - 2019. Managed front office operations, supervised staff, and ensured guest satisfaction. Achieved a 99% satisfaction rate from guest surveys.
Guest Services Representative
Served as a Guest Services Representative at GHI Hotel from 2017 - 2019. Handled guest complaints, provided information about hotel services, and ensured guest satisfaction. Achieved a 98% satisfaction rate from guest surveys.
Front Office Assistant
Served as a Front Office Assistant at WXY Hotel from 2020 - 2022. Assisted with front office operations, managed room bookings, and ensured guest satisfaction. Achieved a 98% satisfaction rate from guest surveys.
Guest Services Manager
Worked as a Guest Services Manager at HIJ Hotel from 2020 - 2022. Managed guest services, handled complaints, and ensured guest satisfaction. Successfully resolved 98% of guest issues within 24 hours.
Host/Hostess
Served as a Host/Hostess at XYZ Restaurant from 2019 - 2021. Greeted guests, managed seating arrangements, and coordinated with kitchen staff to ensure timely service. Successfully reduced wait times by 20%.
Guest Services Coordinator
Worked as a Guest Services Coordinator at NOP Hotel from 2016 - 2018. Coordinated guest services, handled complaints, and ensured guest satisfaction. Successfully resolved 95% of guest issues within 24 hours.
Concierge
Worked as a Concierge at DEF Hotel from 2020 - 2022. Assisted guests with travel arrangements, restaurant reservations, and local attractions. Received multiple commendations for outstanding service.
Front Desk Coordinator
Served as a Front Desk Coordinator at BCD Hotel from 2016 - 2018. Coordinated front desk operations, managed room bookings, and ensured guest satisfaction. Successfully increased room bookings by 15%.
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