Collection Representative
Resume Work Experience Examples & Samples
Overview of Collection Representative
A Collection Representative is responsible for managing and recovering overdue payments from clients or customers. They work in various industries such as banking, healthcare, and telecommunications, and their primary goal is to ensure that the company receives the payments it is owed. Collection Representatives must have excellent communication skills, as they often need to negotiate with clients to resolve payment issues. They also need to be persistent and patient, as the job can involve dealing with difficult or uncooperative customers.
Collection Representatives use various methods to recover payments, including phone calls, emails, and letters. They must be familiar with the company's collection policies and procedures, as well as any relevant laws and regulations. The job requires attention to detail, as Collection Representatives must keep accurate records of their interactions with clients and track the status of outstanding payments. They may also be responsible for reporting on their collection efforts to management.
About Collection Representative Resume
A Collection Representative resume should highlight the candidate's experience in collections, as well as their communication and negotiation skills. It should also demonstrate the candidate's ability to work under pressure and handle difficult situations. The resume should include a summary of the candidate's qualifications, as well as a detailed work history that shows their experience in collections.
When writing a Collection Representative resume, it is important to focus on the candidate's achievements and results. The resume should include specific examples of how the candidate has successfully recovered payments or improved collection rates. It should also highlight any relevant training or certifications, such as a certification in collections or a degree in business or finance.
Introduction to Collection Representative Resume Work Experience
The work-experience section of a Collection Representative resume should provide a detailed account of the candidate's experience in collections. It should include information about the companies they have worked for, their job titles, and the dates of their employment. The section should also describe the candidate's responsibilities and achievements in each role.
When writing the work-experience section, it is important to focus on the candidate's ability to recover payments and improve collection rates. The section should include specific examples of how the candidate has successfully negotiated with clients or implemented new collection strategies. It should also highlight any awards or recognition the candidate has received for their collection efforts.
Examples & Samples of Collection Representative Resume Work Experience
Collections Coordinator
QRS Collections, Collections Coordinator, 2020 - 2022. Coordinated with legal and credit departments to resolve delinquent accounts, facilitated payment arrangements, and reduced the number of accounts sent to legal by 20%.
Collections Analyst
LMN Financial Services, Collections Analyst, 2012 - 2014. Analyzed and prioritized accounts for collection efforts, developed and maintained relationships with clients to facilitate payment. Successfully reduced bad debt write-offs by 30%.
Collections Analyst
QRS Financial Services, Collections Analyst, 2013 - 2015. Analyzed and prioritized accounts for collection efforts, developed and maintained relationships with clients to facilitate payment. Successfully reduced bad debt write-offs by 25%.
Collections Analyst
HIJ Financial Services, Collections Analyst, 2014 - 2016. Analyzed and prioritized accounts for collection efforts, developed and maintained relationships with clients to facilitate payment. Successfully reduced bad debt write-offs by 22%.
Junior Collection Representative
KLM Finance, Junior Collection Representative, 2019 - 2020. Assisted in the collection of overdue accounts, learned and applied collection techniques, and contributed to a 15% reduction in delinquency rates.
Junior Collection Representative
BCD Finance, Junior Collection Representative, 2020 - 2021. Assisted in the collection of overdue accounts, learned and applied collection techniques, and contributed to a 13% reduction in delinquency rates.
Collections Coordinator
HIJ Collections, Collections Coordinator, 2018 - 2020. Coordinated with legal and credit departments to resolve delinquent accounts, facilitated payment arrangements, and reduced the number of accounts sent to legal by 20%.
Entry-Level Collection Representative
KLM Collections, Entry-Level Collection Representative, 2022 - 2023. Assisted senior representatives in managing delinquent accounts, learned and applied collection techniques, and contributed to a 11% reduction in delinquency rates.
Collections Manager
VWX Credit, Collections Manager, 2011 - 2013. Managed the entire collections department, developed and executed collection strategies that improved overall recovery rates by 35%. Oversaw training and development of all collection staff.
Senior Collections Specialist
EFG Credit Solutions, Senior Collections Specialist, 2016 - 2019. Managed high-risk accounts, developed and implemented collection strategies that increased recovery rates by 28%. Provided training and mentorship to junior staff.
Collections Manager
NOP Credit, Collections Manager, 2012 - 2014. Managed the entire collections department, developed and executed collection strategies that improved overall recovery rates by 38%. Oversaw training and development of all collection staff.
Junior Collection Representative
STU Finance, Junior Collection Representative, 2021 - 2022. Assisted in the collection of overdue accounts, learned and applied collection techniques, and contributed to a 14% reduction in delinquency rates.
Entry-Level Collection Representative
PQR Collections, Entry-Level Collection Representative, 2020 - 2021. Assisted senior representatives in managing delinquent accounts, learned and applied collection techniques, and contributed to a 10% reduction in delinquency rates.
Senior Collections Specialist
NOP Credit Solutions, Senior Collections Specialist, 2015 - 2018. Managed high-risk accounts, developed and implemented collection strategies that increased recovery rates by 30%. Provided training and mentorship to junior staff.
Collections Coordinator
YZA Collections, Collections Coordinator, 2019 - 2021. Coordinated with legal and credit departments to resolve delinquent accounts, facilitated payment arrangements, and reduced the number of accounts sent to legal by 18%.
Collection Representative
ABC Collections, Collection Representative, 2018 - 2021. Managed a portfolio of delinquent accounts, successfully collected over $1 million in outstanding debts. Utilized negotiation skills to secure payment plans and reduce delinquency rates by 20%.
Senior Collection Representative
123 Credit Solutions, Senior Collection Representative, 2014 - 2016. Supervised a team of 10 collection representatives, implemented new collection strategies that increased recovery rates by 25%. Provided training and mentorship to junior staff.
Entry-Level Collection Representative
STU Collections, Entry-Level Collection Representative, 2021 - 2022. Assisted senior representatives in managing delinquent accounts, learned and applied collection techniques, and contributed to a 12% reduction in delinquency rates.
Collections Manager
EFG Credit, Collections Manager, 2010 - 2012. Managed the entire collections department, developed and executed collection strategies that improved overall recovery rates by 40%. Oversaw training and development of all collection staff.
Collections Specialist
XYZ Finance, Collections Specialist, 2016 - 2018. Handled inbound and outbound calls to negotiate payment arrangements. Reduced the average days sales outstanding (DSO) by 15% through effective communication and strategic follow-up.
