Customer Service Receptionist
Resume Work Experience Examples & Samples
Overview of Customer Service Receptionist
A Customer Service Receptionist is a professional who manages the front desk of an organization, handling customer inquiries, managing appointments, and providing administrative support. They are often the first point of contact for customers, making their role crucial in creating a positive first impression. The job requires excellent communication skills, both verbal and written, as well as the ability to multitask and stay organized in a fast-paced environment.
Customer Service Receptionists are responsible for a wide range of tasks, including answering phone calls, responding to emails, and greeting visitors. They may also assist with scheduling, data entry, and other administrative duties as needed. The role requires a strong customer service orientation, as well as the ability to handle difficult situations with tact and professionalism.
About Customer Service Receptionist Resume
A Customer Service Receptionist resume should highlight the candidate's experience in customer service, as well as their ability to manage multiple tasks and communicate effectively. The resume should include a summary of qualifications, as well as detailed information about the candidate's work history and any relevant skills or certifications.
When writing a Customer Service Receptionist resume, it's important to focus on the candidate's ability to provide excellent customer service, as well as their experience with administrative tasks. The resume should also highlight any relevant training or certifications, as well as any awards or recognition the candidate has received for their work in customer service.
Introduction to Customer Service Receptionist Resume Work Experience
The work experience section of a Customer Service Receptionist resume should provide a detailed overview of the candidate's previous roles, including the name of the employer, the dates of employment, and a description of the candidate's responsibilities. This section should focus on the candidate's experience in customer service, as well as their ability to manage multiple tasks and communicate effectively.
When writing the work experience section of a Customer Service Receptionist resume, it's important to highlight the candidate's achievements and contributions to their previous employers. This section should also include any relevant skills or certifications, as well as any awards or recognition the candidate has received for their work in customer service.
Examples & Samples of Customer Service Receptionist Resume Work Experience
Receptionist/Office Assistant
EFG Inc., Phoenix, AZ | 1996 - 1998
- Answered and directed phone calls to appropriate departments.
- Provided administrative support to the marketing department.
- Assisted in the preparation of marketing reports.
- Managed office supplies inventory.
Receptionist/Office Assistant
PQR Inc., Boston, MA | 2006 - 2008
- Answered and directed phone calls to appropriate departments.
- Provided administrative support to the finance department.
- Assisted in the preparation of financial reports.
- Managed office supplies inventory.
Receptionist/Administrative Assistant
NOP Services, Detroit, MI | 1990 - 1992
- Answered and directed phone calls to appropriate departments.
- Provided administrative support to the IT department.
- Assisted in the preparation of IT reports.
- Managed office supplies inventory.
Front Desk Receptionist
WXY Enterprises, Portland, OR | 1984 - 1986
- Managed the front desk and provided a welcoming environment for visitors.
- Assisted with data entry and maintained accurate records.
- Coordinated travel arrangements for company executives.
- Handled confidential information with discretion.
Receptionist/Administrative Assistant
YZA Services, Atlanta, GA | 2000 - 2002
- Answered and directed phone calls to appropriate departments.
- Provided administrative support to the operations department.
- Assisted in the preparation of operational reports.
- Managed office supplies inventory.
Customer Service Coordinator
MNO Corporation, San Francisco, CA | 2008 - 2010
- Greeted and assisted customers with inquiries, complaints, and requests.
- Managed incoming and outgoing mail and packages.
- Coordinated appointments and meetings for the executive team.
- Maintained a clean and organized reception area.
Receptionist/Administrative Assistant
BCD Services, Salt Lake City, UT | 1980 - 1982
- Answered and directed phone calls to appropriate departments.
- Provided administrative support to the sales department.
- Assisted in the preparation of sales reports.
- Managed office supplies inventory.
Front Desk Receptionist
HIJ Enterprises, Philadelphia, PA | 1994 - 1996
- Managed the front desk and provided a welcoming environment for visitors.
- Assisted with data entry and maintained accurate records.
- Coordinated travel arrangements for company executives.
- Handled confidential information with discretion.
Receptionist/Office Assistant
TUV Inc., Tampa, FL | 1986 - 1988
- Answered and directed phone calls to appropriate departments.
- Provided administrative support to the legal department.
- Assisted in the preparation of legal reports.
- Managed office supplies inventory.
Customer Service Representative
ZAB Solutions, Sacramento, CA | 1982 - 1984
- Handled customer complaints and resolved issues to ensure satisfaction.
- Processed payments and maintained accurate financial records.
- Assisted in the training of new customer service representatives.
- Provided support during peak business hours.
Customer Service Coordinator
BCD Corporation, Houston, TX | 1998 - 2000
- Greeted and assisted customers with inquiries, complaints, and requests.
- Managed incoming and outgoing mail and packages.
- Coordinated appointments and meetings for the executive team.
- Maintained a clean and organized reception area.
Customer Service Representative
KLM Solutions, San Diego, CA | 1992 - 1994
- Handled customer complaints and resolved issues to ensure satisfaction.
- Processed payments and maintained accurate financial records.
- Assisted in the training of new customer service representatives.
- Provided support during peak business hours.
Front Desk Receptionist
STU Enterprises, Seattle, WA | 2004 - 2006
- Managed the front desk and provided a welcoming environment for visitors.
- Assisted with data entry and maintained accurate records.
- Coordinated travel arrangements for company executives.
- Handled confidential information with discretion.
Customer Service Representative
VWX Solutions, Denver, CO | 2002 - 2004
- Handled customer complaints and resolved issues to ensure satisfaction.
- Processed payments and maintained accurate financial records.
- Assisted in the training of new customer service representatives.
- Provided support during peak business hours.
Receptionist
ABC Inc., Chicago, IL | 2016 - 2018
- Answered and directed phone calls to appropriate departments.
- Provided administrative support to the sales and marketing teams.
- Assisted in planning and organizing company events.
- Managed office supplies inventory.
Front Desk Associate
GHI Solutions, Miami, FL | 2012 - 2014
- Managed the front desk and provided a welcoming environment for visitors.
- Assisted with data entry and maintained accurate records.
- Coordinated travel arrangements for company executives.
- Handled confidential information with discretion.
Customer Service Coordinator
QRS Corporation, Minneapolis, MN | 1988 - 1990
- Greeted and assisted customers with inquiries, complaints, and requests.
- Managed incoming and outgoing mail and packages.
- Coordinated appointments and meetings for the executive team.
- Maintained a clean and organized reception area.
Receptionist/Administrative Assistant
JKL Services, Dallas, TX | 2010 - 2012
- Answered and directed phone calls to appropriate departments.
- Provided administrative support to the human resources department.
- Assisted in the preparation of reports and presentations.
- Managed office supplies inventory.
Customer Service Representative
DEF Enterprises, Los Angeles, CA | 2014 - 2016
- Handled customer complaints and resolved issues to ensure satisfaction.
- Processed payments and maintained accurate financial records.
- Assisted in the training of new customer service representatives.
- Provided support during peak business hours.
