Sharepoint Support Analyst
Resume Skills Examples & Samples
Overview of Sharepoint Support Analyst
A SharePoint Support Analyst is responsible for providing technical support and troubleshooting for SharePoint environments. This role involves working closely with end-users to resolve issues related to SharePoint functionality, performance, and security. The analyst must have a strong understanding of SharePoint architecture, as well as experience with various tools and technologies used in the platform.
The SharePoint Support Analyst also plays a key role in maintaining the overall health and stability of the SharePoint environment. This includes monitoring system performance, identifying potential issues before they become critical, and implementing solutions to prevent future problems. The analyst must be able to work independently and as part of a team, and have excellent communication skills to effectively collaborate with other IT professionals and end-users.
About Sharepoint Support Analyst Resume
A SharePoint Support Analyst resume should highlight the candidate's technical expertise and experience with SharePoint environments. The resume should include details about the candidate's role in troubleshooting and resolving issues, as well as their contributions to maintaining the overall health and stability of the SharePoint environment. It should also showcase the candidate's ability to work independently and as part of a team, and their excellent communication skills.
The resume should also include information about the candidate's education and certifications, as well as any relevant experience with other IT tools and technologies. The candidate should highlight any specific skills or knowledge that are relevant to the role, such as experience with SharePoint architecture, performance monitoring, or security. The resume should be well-organized and easy to read, with clear headings and bullet points to make it easy for the reader to quickly identify key information.
Introduction to Sharepoint Support Analyst Resume Skills
A SharePoint Support Analyst resume should include a variety of skills that are relevant to the role. These skills may include technical expertise with SharePoint environments, experience with troubleshooting and resolving issues, and knowledge of various tools and technologies used in the platform. The candidate should also highlight their ability to work independently and as part of a team, and their excellent communication skills.
In addition to technical skills, the candidate should also highlight any relevant soft skills, such as problem-solving, critical thinking, and attention to detail. The candidate should also showcase their ability to work under pressure and meet deadlines, as well as their ability to effectively communicate with end-users and other IT professionals. The resume should be tailored to the specific job requirements, with a focus on the skills and experience that are most relevant to the role.
Examples & Samples of Sharepoint Support Analyst Resume Skills
Customer Service
Strong customer service skills with a focus on providing exceptional support to end-users. Able to handle multiple support requests simultaneously and prioritize tasks effectively.
Problem-Solving
Adept at identifying root causes of SharePoint issues and implementing effective solutions. Strong analytical skills with the ability to analyze complex problems and develop innovative solutions.
Integration
Experience in integrating SharePoint with other systems, including Microsoft Office, Microsoft Teams, and third-party applications. Skilled in using APIs and web services to integrate SharePoint with other systems.
Documentation
Skilled in creating and maintaining SharePoint documentation, including site maps, user guides, and technical documentation. Experience in documenting SharePoint processes and procedures.
Automation
Experience in automating SharePoint tasks using PowerShell scripts. Skilled in creating and maintaining PowerShell scripts to streamline SharePoint administration tasks.
Collaboration
Strong collaboration skills with the ability to work effectively in a team environment. Experience in collaborating with developers, IT staff, and end-users to ensure successful SharePoint implementations.
Monitoring and Reporting
Experience in monitoring SharePoint performance and generating reports on site usage, user activity, and system performance. Skilled in using tools such as SharePoint Central Administration and SQL Server Reporting Services to monitor and report on SharePoint performance.
Technical Proficiency
Proficient in SharePoint 2013/2016/2019, Office 365, PowerShell, and SQL Server. Skilled in troubleshooting and resolving SharePoint issues, including permissions, workflows, and site configurations.
Version Control
Experience in implementing version control for SharePoint documents and sites. Skilled in using SharePoint versioning settings to manage document versions and site versions.
Customization
Experience in customizing SharePoint sites, including branding, custom web parts, and custom workflows. Skilled in using SharePoint Designer and Visual Studio to create custom SharePoint solutions.
Data Management
Experience in managing SharePoint data, including data migration, data backup, and data recovery. Skilled in using SQL Server to manage SharePoint databases.
Security and Compliance
Knowledge of SharePoint security and compliance requirements, including data protection and privacy regulations. Skilled in implementing security measures to protect SharePoint sites and data.
Performance Optimization
Experience in optimizing SharePoint performance, including site speed, search performance, and database performance. Skilled in using tools such as SharePoint Designer and SQL Server to optimize SharePoint performance.
Communication
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Effective in collaborating with team members and stakeholders to ensure successful project outcomes.
Project Management
Experience in managing SharePoint projects from conception to completion. Skilled in creating project plans, managing timelines, and ensuring project deliverables are met.
User Experience
Strong focus on user experience with the ability to design and implement SharePoint sites that meet user needs. Experience in conducting user research and usability testing to improve SharePoint sites.
Backup and Recovery
Experience in implementing SharePoint backup and recovery solutions, including site backups, database backups, and disaster recovery plans. Skilled in using tools such as SharePoint Central Administration and SQL Server to manage backups and recoveries.
Training and Development
Experience in developing and delivering SharePoint training sessions for end-users. Skilled in creating user guides, FAQs, and other documentation to support SharePoint users.
Search Optimization
Experience in optimizing SharePoint search performance, including search indexing, search results, and search relevance. Skilled in using SharePoint Search Administration to manage search settings and optimize search performance.
Content Management
Experience in managing SharePoint content, including document libraries, lists, and pages. Skilled in using SharePoint content management features to manage and organize SharePoint content.
