Ticketing Agent
Resume Work Experience Examples & Samples
Overview of Ticketing Agent
Ticketing Agents are responsible for assisting customers with purchasing tickets for various forms of transportation, including airlines, trains, and buses. They provide information about schedules, fares, and routes, and help customers with special requests such as seating preferences or wheelchair accessibility. Ticketing Agents must have excellent customer service skills, as they interact with a wide range of people on a daily basis. They must also be knowledgeable about the transportation options available and be able to communicate this information clearly and effectively.
Ticketing Agents work in a variety of settings, including airports, train stations, and bus terminals. They may also work for travel agencies or online ticketing services. The job requires attention to detail, as Ticketing Agents must ensure that all information on a ticket is accurate and that the correct fare is charged. They must also be able to handle cash and credit transactions accurately and efficiently.
About Ticketing Agent Resume
A Ticketing Agent resume should highlight the candidate's customer service skills, as well as their knowledge of transportation options and ticketing systems. The resume should include any relevant experience in customer service or sales, as well as any training or certifications in ticketing or transportation. It is important to emphasize the candidate's ability to work well under pressure, as Ticketing Agents often deal with high volumes of customers and must be able to handle multiple tasks simultaneously.
In addition to customer service skills, a Ticketing Agent resume should also highlight the candidate's attention to detail and accuracy. The resume should include any experience with cash handling or financial transactions, as well as any experience with ticketing software or systems. It is important to demonstrate the candidate's ability to work independently and as part of a team, as Ticketing Agents often work in a fast-paced environment with tight deadlines.
Introduction to Ticketing Agent Resume Work Experience
The work experience section of a Ticketing Agent resume should include any relevant experience in customer service or sales, as well as any experience with ticketing or transportation. The candidate should provide details about their responsibilities and achievements in each position, including any experience with cash handling or financial transactions. It is important to highlight any experience with ticketing software or systems, as well as any experience with special requests such as seating preferences or wheelchair accessibility.
In addition to detailing their work experience, the candidate should also provide information about their education and training, including any certifications or training in ticketing or transportation. The work experience section should also include any volunteer or extracurricular activities that demonstrate the candidate's customer service skills or attention to detail. It is important to provide a clear and concise summary of the candidate's qualifications and experience, as well as any relevant skills or achievements.
Examples & Samples of Ticketing Agent Resume Work Experience
Customer Support Agent
Served as a Customer Support Agent at YZA Travel Agency from 2019 - 2022. Provided customer support, processed ticket bookings, and resolved customer issues. Maintained a 98% customer satisfaction rate.
Ticketing Specialist
Worked as a Ticketing Specialist at BCD Airlines from 2017 - 2020. Specialized in complex travel bookings, managed customer itineraries, and resolved ticketing issues. Increased customer retention by 15%.
Ticketing Manager
Worked as a Ticketing Manager at VWX Airlines from 2016 - 2019. Managed a team of ticketing agents, developed ticketing strategies, and improved ticketing efficiency. Reduced ticketing costs by 25%.
Customer Service Representative
Worked as a Customer Service Representative at ABC Airlines from 2018 - 2020. Handled customer inquiries, processed ticket bookings, and resolved customer complaints. Achieved a 95% customer satisfaction rate.
Customer Service Manager
Served as a Customer Service Manager at KLM Travel Agency from 2017 - 2020. Managed a team of customer service representatives, developed customer service strategies, and improved customer satisfaction. Achieved a 99% customer satisfaction rate.
Ticketing Agent
Served as a Ticketing Agent at XYZ Travel Agency from 2019 - 2021. Assisted customers with flight bookings, provided travel advice, and managed ticketing systems. Successfully processed over 1,000 tickets.
Travel Coordinator
Served as a Travel Coordinator at QRS Travel Services from 2019 - 2022. Coordinated travel arrangements, managed customer itineraries, and resolved ticketing issues. Achieved a 98% customer satisfaction rate.
Ticketing Executive
Worked as a Ticketing Executive at NOP Airlines from 2018 - 2021. Managed ticketing operations, developed ticketing strategies, and improved ticketing efficiency. Increased ticket sales by 20%.
Travel Advisor
Served as a Travel Advisor at EFG Travel Services from 2018 - 2021. Provided travel advice, processed ticket bookings, and managed customer accounts. Achieved a 97% customer satisfaction rate.
Ticketing Coordinator
Worked as a Ticketing Coordinator at PQR Travel Agency from 2017 - 2020. Coordinated with airlines to secure the best rates, managed group bookings, and resolved ticketing issues. Increased ticket sales by 15%.
Senior Ticketing Agent
Served as a Senior Ticketing Agent at GHI Airlines from 2017 - 2020. Supervised a team of ticketing agents, managed complex travel bookings, and resolved escalated customer issues. Reduced ticketing errors by 30%.
Ticketing Director
Worked as a Ticketing Director at ZAB Airlines from 2016 - 2019. Directed ticketing operations, developed ticketing strategies, and improved ticketing efficiency. Reduced ticketing costs by 30%.
Travel Consultant
Worked as a Travel Consultant at DEF Travel Services from 2020 - 2022. Coordinated travel arrangements, managed customer itineraries, and handled ticketing issues. Increased customer retention by 20%.
Ticketing Consultant
Worked as a Ticketing Consultant at TUV Airlines from 2017 - 2020. Provided ticketing advice, managed complex travel bookings, and resolved ticketing issues. Increased customer retention by 10%.
Customer Service Advisor
Served as a Customer Service Advisor at WXY Travel Agency from 2018 - 2021. Provided customer service, processed ticket bookings, and resolved customer issues. Maintained a 97% customer satisfaction rate.
Ticketing Analyst
Worked as a Ticketing Analyst at HIJ Airlines from 2016 - 2019. Analyzed ticketing data, developed ticketing strategies, and improved ticketing efficiency. Reduced ticketing errors by 20%.
Customer Service Specialist
Served as a Customer Service Specialist at MNO Airlines from 2019 - 2022. Provided exceptional customer service, processed ticket refunds, and managed customer accounts. Maintained a 97% customer satisfaction rate.
Travel Agent
Served as a Travel Agent at STU Travel Services from 2018 - 2021. Assisted customers with travel planning, processed ticket bookings, and provided travel advice. Achieved a 96% customer satisfaction rate.
Travel Specialist
Served as a Travel Specialist at CDE Travel Services from 2019 - 2022. Specialized in complex travel bookings, managed customer itineraries, and resolved ticketing issues. Achieved a 99% customer satisfaction rate.
Ticketing Supervisor
Worked as a Ticketing Supervisor at JKL Travel Agency from 2018 - 2021. Oversaw ticketing operations, trained new agents, and improved ticketing processes. Achieved a 98% accuracy rate in ticketing.
View Examples for Other Jobs：
