Front Of House
Resume Skills Examples & Samples
Overview of Front Of House
The Front of House (FOH) is a crucial part of any hospitality or service-oriented business. It refers to the part of the business that customers interact with directly, including areas such as the reception, waiting area, and dining room. The FOH staff are responsible for creating a welcoming and comfortable environment for customers, ensuring that their needs are met, and providing a positive experience that encourages repeat business. The FOH is often the first point of contact for customers, and as such, it plays a vital role in shaping their perception of the business. Effective FOH staff are skilled in customer service, communication, and problem-solving, and are able to work well under pressure.
The FOH is also responsible for coordinating with the Back of House (BOH) staff, who handle tasks such as cooking and preparing food, cleaning, and maintenance. The FOH and BOH staff must work together seamlessly to ensure that the business runs smoothly and efficiently. In addition to their customer-facing responsibilities, FOH staff may also be responsible for tasks such as taking reservations, managing seating arrangements, and handling payments. Overall, the FOH is a dynamic and challenging role that requires a combination of technical skills, interpersonal skills, and a strong work ethic.
About Front Of House Resume
A Front of House resume should highlight the candidate's experience in customer service, communication, and problem-solving. It should also emphasize their ability to work well under pressure and their experience in coordinating with BOH staff. The resume should be tailored to the specific job being applied for, with a focus on relevant experience and skills. It should also be well-organized and easy to read, with clear headings and bullet points.
In addition to their work experience, a Front of House resume should also highlight any relevant education or training, such as a degree in hospitality management or a certification in customer service. The resume should also include any relevant skills, such as proficiency in a second language or experience with point-of-sale systems. Overall, a strong Front of House resume should demonstrate the candidate's ability to provide excellent customer service and work effectively in a fast-paced environment.
Introduction to Front Of House Resume Skills
When writing a Front of House resume, it's important to highlight the skills that are most relevant to the job. These may include customer service skills, such as the ability to communicate effectively with customers, handle complaints, and provide a positive experience. Other important skills may include organizational skills, such as the ability to manage reservations and seating arrangements, and technical skills, such as proficiency with point-of-sale systems.
In addition to these technical skills, a Front of House resume should also highlight soft skills, such as the ability to work well under pressure, manage time effectively, and work as part of a team. These skills are essential for success in a Front of House role, where the ability to adapt to changing circumstances and work effectively with others is crucial. Overall, a strong Front of House resume should demonstrate a combination of technical and soft skills, as well as relevant experience and education.
Examples & Samples of Front Of House Resume Skills
Training and Development Skills
Strong training and development skills, with the ability to train and mentor new staff members.
Strategic Planning
Strong strategic planning skills, with the ability to develop and implement effective strategies to achieve business goals.
Organizational Skills
Strong organizational skills, with the ability to manage and coordinate multiple tasks and responsibilities.
Leadership Skills
Strong leadership skills, with the ability to motivate and inspire others to achieve their best.
Inventory Management
Strong inventory management skills, with the ability to manage and maintain inventory levels effectively.
Conflict Resolution Skills
Strong conflict resolution skills, with the ability to mediate and resolve disputes between customers and staff.
Interpersonal Skills
Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
Adaptability
Strong adaptability skills, with the ability to quickly adjust to changing circumstances and work effectively in a fast-paced environment.
Event Planning Skills
Strong event planning skills, with the ability to coordinate and execute successful events and functions.
Multilingual
Fluent in multiple languages, with the ability to communicate with customers from diverse cultural backgrounds.
Financial Management
Strong financial management skills, with the ability to manage and control budgets and expenses.
Customer Feedback Analysis
Strong customer feedback analysis skills, with the ability to analyze and interpret customer feedback to improve service quality.
Sales Skills
Strong sales skills, with the ability to upsell and cross-sell products and services to customers.
Time Management Skills
Excellent time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
Problem-Solving Skills
Strong problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
Technical Skills
Proficient in the use of POS systems, reservation software, and other relevant technology.
Customer Service Skills
Exceptional customer service skills developed through years of experience in the hospitality industry. Proven ability to handle customer complaints and resolve issues in a timely and professional manner.
Communication Skills
Strong verbal and written communication skills, with the ability to effectively communicate with customers, staff, and management.
Attention to Detail
High attention to detail, with the ability to ensure that all tasks are completed accurately and to a high standard.
Teamwork Skills
Strong teamwork skills, with the ability to work effectively with others to achieve common goals.
