Front Of House
Resume Work Experience Examples & Samples
Overview of Front Of House
The Front of House (FOH) refers to the part of a business that interacts directly with customers, typically in a service or hospitality setting. This includes roles such as host/hostess, server, bartender, and cashier. The FOH staff are often the first point of contact for customers, and their performance can significantly impact the customer's experience and overall satisfaction. They are responsible for creating a welcoming environment, managing customer expectations, and ensuring that all service standards are met.
The FOH team plays a crucial role in the success of a business, as they are responsible for generating revenue through sales and providing excellent customer service. They must be knowledgeable about the products and services offered by the business, as well as be able to communicate effectively with customers and colleagues. The FOH staff must also be able to work well under pressure, as they often deal with high volumes of customers and tight deadlines.
About Front Of House Resume
A Front of House resume should highlight the candidate's experience in customer service and hospitality, as well as their ability to work well in a fast-paced environment. It should include relevant job titles, such as server, host/hostess, or bartender, and describe the candidate's responsibilities and achievements in each role. The resume should also emphasize the candidate's communication and interpersonal skills, as well as their ability to work well as part of a team.
When writing a Front of House resume, it is important to focus on the candidate's ability to provide excellent customer service and generate revenue for the business. The resume should include specific examples of how the candidate has gone above and beyond to meet customer needs, as well as any awards or recognition they have received for their performance. The resume should also highlight any relevant training or certifications the candidate has received, such as food safety or alcohol service training.
Introduction to Front Of House Resume Work Experience
The work experience section of a Front of House resume should provide a detailed account of the candidate's previous roles in customer service and hospitality. It should include the name of the employer, the job title, and the dates of employment. The section should also describe the candidate's responsibilities and achievements in each role, with a focus on their ability to provide excellent customer service and generate revenue for the business.
When writing the work experience section of a Front of House resume, it is important to use strong action verbs to describe the candidate's responsibilities and achievements. The section should also include specific examples of how the candidate has gone above and beyond to meet customer needs, as well as any awards or recognition they have received for their performance. The work experience section should be tailored to the specific job the candidate is applying for, with a focus on the skills and experience that are most relevant to the position.
Examples & Samples of Front Of House Resume Work Experience
Guest Services Manager
GHI Resort, Guest Services Manager, 2017 - 2020. Oversaw front desk operations, trained and supervised staff, and implemented customer service initiatives. Improved guest satisfaction scores by 20%.
Front Desk Supervisor
ZAB Hotel, Front Desk Supervisor, 2017 - 2020. Supervised front desk staff, managed guest relations, and handled escalated issues. Reduced guest complaints by 25%.
Receptionist
ABC Hotel, Receptionist, 2018 - 2020. Managed front desk operations, handled guest inquiries, and ensured a smooth check-in/check-out process. Achieved a 95% satisfaction rate from guest feedback.
Event Coordinator
JKL Event Venue, Event Coordinator, 2018 - 2021. Managed event bookings, coordinated with vendors, and ensured seamless event execution. Successfully hosted over 50 events with positive feedback.
Event Host
BCD Event Venue, Event Host, 2018 - 2021. Welcomed guests, managed event logistics, and ensured a smooth event flow. Successfully hosted over 30 events with positive feedback.
Hostess
STU Restaurant, Hostess, 2018 - 2021. Welcomed and seated guests, managed seating arrangements, and ensured a pleasant dining experience. Increased restaurant revenue by 10%.
Front Desk Agent
VWX Hotel, Front Desk Agent, 2019 - 2022. Checked guests in and out, managed room bookings, and provided information about hotel services. Received 'Employee of the Year' award.
Front Desk Manager
EFG Hotel, Front Desk Manager, 2019 - 2022. Managed front desk operations, supervised staff, and handled guest relations. Improved guest satisfaction scores by 25%.
Guest Services Representative
YZA Resort, Guest Services Representative, 2017 - 2020. Assisted guests with inquiries, managed special requests, and ensured guest satisfaction. Improved guest retention rate by 15%.
Guest Services Coordinator
HIJ Resort, Guest Services Coordinator, 2017 - 2020. Coordinated guest services, managed special requests, and ensured guest satisfaction. Received 'Employee of the Month' three times.
Front Desk Supervisor
MNO Hotel, Front Desk Supervisor, 2019 - 2022. Supervised front desk staff, managed guest relations, and handled escalated issues. Reduced guest complaints by 30%.
Guest Relations Officer
PQR Resort, Guest Relations Officer, 2017 - 2020. Assisted guests with special requests, managed VIP services, and coordinated with various departments. Achieved a 98% satisfaction rate from VIP guests.
Host
XYZ Restaurant, Host, 2019 - 2021. Greeted and seated guests, managed reservations, and coordinated with kitchen staff to ensure timely service. Increased table turnover rate by 15%.
Event Coordinator
WXY Event Venue, Event Coordinator, 2019 - 2022. Managed event bookings, coordinated with vendors, and ensured seamless event execution. Successfully hosted over 60 events with positive feedback.
Concierge
DEF Hotel, Concierge, 2020 - 2022. Provided personalized recommendations and assistance to guests, managed travel arrangements, and resolved guest issues. Received 'Employee of the Month' twice.
Receptionist
NOP Hotel, Receptionist, 2019 - 2022. Managed front desk operations, handled guest inquiries, and ensured a smooth check-in/check-out process. Achieved a 97% satisfaction rate from guest feedback.
Guest Relations Officer
BCD Resort, Guest Relations Officer, 2018 - 2021. Assisted guests with special requests, managed VIP services, and coordinated with various departments. Achieved a 99% satisfaction rate from VIP guests.
Concierge
QRS Hotel, Concierge, 2017 - 2020. Provided personalized recommendations and assistance to guests, managed travel arrangements, and resolved guest issues. Received 'Employee of the Year' award.
Host
KLM Restaurant, Host, 2018 - 2021. Greeted and seated guests, managed reservations, and coordinated with kitchen staff to ensure timely service. Increased table turnover rate by 20%.
Guest Services Manager
TUV Resort, Guest Services Manager, 2018 - 2021. Oversaw front desk operations, trained and supervised staff, and implemented customer service initiatives. Improved guest satisfaction scores by 30%.
