Front Of House Concierge
Resume Work Experience Examples & Samples
Overview of Front Of House Concierge
The Front of House Concierge is a crucial role in the hospitality industry, responsible for ensuring that guests have a pleasant and memorable experience from the moment they arrive. This position requires excellent interpersonal and communication skills, as the Concierge interacts with guests on a daily basis, addressing their needs and providing them with information about the hotel and the surrounding area. The Concierge also plays a key role in managing the hotel's front desk operations, including check-ins and check-outs, handling guest inquiries, and coordinating with other departments to ensure a seamless guest experience.
The Front of House Concierge must be knowledgeable about the local area, including attractions, restaurants, and transportation options, to provide guests with accurate and helpful information. They must also be able to handle a variety of tasks simultaneously, such as managing reservations, handling guest complaints, and coordinating with housekeeping and maintenance staff. The Concierge must be able to work well under pressure and maintain a positive attitude, even in challenging situations.
About Front Of House Concierge Resume
A Front of House Concierge resume should highlight the candidate's experience in the hospitality industry, as well as their ability to provide exceptional customer service. The resume should include a summary of the candidate's skills and experience, as well as any relevant certifications or training. It should also include a list of the candidate's previous employers, along with a brief description of their responsibilities and achievements in each role.
The resume should be tailored to the specific job opening, with a focus on the skills and experience that are most relevant to the position. It should be well-organized and easy to read, with clear headings and bullet points to highlight key information. The candidate should also include any relevant volunteer experience or extracurricular activities that demonstrate their ability to work in a customer-facing role.
Introduction to Front Of House Concierge Resume Work Experience
The work experience section of a Front of House Concierge resume should provide a detailed account of the candidate's previous roles in the hospitality industry, with a focus on their experience in customer service and guest relations. The section should include a list of the candidate's previous employers, along with a brief description of their responsibilities and achievements in each role. The candidate should also highlight any specific skills or experience that are relevant to the position, such as experience with reservation systems or knowledge of local attractions.
The work experience section should be organized in reverse chronological order, with the most recent job listed first. Each job should include the name of the employer, the job title, the dates of employment, and a brief description of the candidate's responsibilities and achievements. The candidate should also include any relevant metrics or data, such as the number of guests served or the percentage of guest satisfaction, to demonstrate their success in previous roles.
Examples & Samples of Front Of House Concierge Resume Work Experience
Concierge
The Ritz-Carlton, New York, NY (2018 - Present) - Greeted and assisted guests with a warm and friendly demeanor. Provided personalized service to meet the needs of each guest. Managed and resolved guest complaints and issues promptly. Maintained a clean and welcoming lobby area. Assisted with luggage and transportation arrangements. Provided information on local attractions and events.
Concierge
Four Seasons Hotels, Miami, FL (2010 - 2012) - Greeted and assisted guests with a professional and friendly attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
Hyatt Hotels, San Francisco, CA (2012 - 2014) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
Hilton Hotels, Los Angeles, CA (2016 - 2018) - Welcomed guests with a professional and friendly attitude. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
The Ritz-Carlton, Paris, France (1990 - 1992) - Greeted and assisted guests with a professional and friendly attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
The Plaza Hotel, New York, NY (1988 - 1990) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
The Peninsula, Beverly Hills, CA (1982 - 1984) - Greeted and assisted guests with a professional and friendly attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
Bulgari Hotels, Milan, Italy (1996 - 1998) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
The Dorchester, London, UK (1994 - 1996) - Greeted and assisted guests with a professional and friendly attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
The Savoy, London, UK (1992 - 1994) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
The Peninsula Hotels, Tokyo, Japan (1998 - 2000) - Greeted and assisted guests with a professional and friendly attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
Sheraton Hotels, Dubai, UAE (2004 - 2006) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
The Beverly Wilshire, Los Angeles, CA (1980 - 1982) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
The Waldorf Astoria, New York, NY (1986 - 1988) - Greeted and assisted guests with a professional and friendly attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
Mandarin Oriental Hotels, Hong Kong (2002 - 2004) - Greeted and assisted guests with a professional and friendly attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
W Hotels, New York, NY (2008 - 2010) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
Marriott Hotels, Chicago, IL (2014 - 2016) - Greeted and assisted guests with a positive and helpful attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
Raffles Hotels, Singapore (2000 - 2002) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
Concierge
InterContinental Hotels, London, UK (2006 - 2008) - Greeted and assisted guests with a professional and friendly attitude. Provided information on hotel services and local attractions. Managed guest requests and complaints promptly. Assisted with luggage and transportation arrangements. Maintained a clean and welcoming lobby area. Provided personalized service to meet the needs of each guest.
Concierge
The Beverly Hills Hotel, Los Angeles, CA (1984 - 1986) - Welcomed guests with a warm and friendly demeanor. Assisted with check-in and check-out processes. Provided information on hotel amenities and local attractions. Managed guest requests and complaints efficiently. Assisted with luggage and transportation arrangements. Maintained a clean and organized lobby area.
