Front Of House Supervisor
Resume Work Experience Examples & Samples
Overview of Front Of House Supervisor
A Front of House Supervisor is responsible for overseeing the operations of the front of house staff in a hospitality or retail setting. This includes managing staff schedules, ensuring customer satisfaction, and maintaining a clean and welcoming environment. The role requires strong leadership and communication skills, as well as the ability to handle multiple tasks simultaneously. The Front of House Supervisor must be able to work well under pressure and have a keen eye for detail to ensure that all aspects of the customer experience are met.
The Front of House Supervisor also plays a key role in training and developing new staff members, as well as providing ongoing support and guidance to existing staff. They must be able to motivate and inspire their team to provide exceptional service, while also ensuring that all company policies and procedures are followed. The role requires a strong understanding of customer service principles, as well as the ability to think on their feet and make quick decisions in response to customer needs.
About Front Of House Supervisor Resume
A Front of House Supervisor resume should highlight the candidate's experience in managing and leading a team, as well as their ability to provide exceptional customer service. The resume should include details of previous roles in hospitality or retail, as well as any relevant training or certifications. It is important to emphasize the candidate's ability to work well under pressure, as well as their strong communication and leadership skills.
The resume should also include any achievements or awards related to customer service or team management, as well as any experience in training or mentoring new staff members. It is important to highlight the candidate's ability to maintain a clean and welcoming environment, as well as their attention to detail and ability to handle multiple tasks simultaneously.
Introduction to Front Of House Supervisor Resume Work Experience
The work experience section of a Front of House Supervisor resume should include details of previous roles in hospitality or retail, as well as any relevant training or certifications. It is important to highlight the candidate's experience in managing and leading a team, as well as their ability to provide exceptional customer service. The section should also include any achievements or awards related to customer service or team management.
The work experience section should also highlight the candidate's ability to maintain a clean and welcoming environment, as well as their attention to detail and ability to handle multiple tasks simultaneously. It is important to emphasize the candidate's ability to work well under pressure, as well as their strong communication and leadership skills. The section should also include any experience in training or mentoring new staff members.
Examples & Samples of Front Of House Supervisor Resume Work Experience
Front of House Supervisor at Hyatt Hotels
Managed a team of 12 front desk agents, ensuring exceptional guest service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 15%. Managed daily operations, including check-ins, check-outs, and room assignments. 2012 - 2014
Front of House Supervisor at Aloft Hotels
Led a team of 15 staff members, ensuring high standards of customer service. Implemented a new training program that reduced staff turnover by 15%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 1986 - 1988
Front of House Supervisor at Holiday Inn
Managed a team of 10 front desk agents, ensuring efficient and courteous service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 10%. Managed daily operations, including check-ins, check-outs, and room assignments. 2000 - 2002
Front of House Supervisor at Moxy Hotels
Supervised a team of 20 staff members, ensuring high standards of customer service. Implemented a new scheduling system that improved staff efficiency by 25%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 1982 - 1984
Front of House Supervisor at Embassy Suites by Hilton
Managed a team of 12 front desk agents, ensuring exceptional guest service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 15%. Managed daily operations, including check-ins, check-outs, and room assignments. 1988 - 1990
Front of House Supervisor at Best Western Hotels & Resorts
Led a team of 15 staff members, ensuring high standards of customer service. Implemented a new training program that reduced staff turnover by 15%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 2002 - 2004
Front of House Supervisor at InterContinental Hotels Group
Managed a team of 10 front desk agents, ensuring efficient and courteous service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 10%. Managed daily operations, including check-ins, check-outs, and room assignments. 2008 - 2010
Front of House Supervisor at Hilton Hotels
Led a team of 10 front desk agents, ensuring efficient and courteous service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 10%. Managed daily operations, including check-ins, check-outs, and room assignments. 2016 - 2018
Front of House Supervisor at Wyndham Hotels & Resorts
Managed a team of 12 front desk agents, ensuring exceptional guest service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 15%. Managed daily operations, including check-ins, check-outs, and room assignments. 2004 - 2006
Front of House Supervisor at Westin Hotels & Resorts
Led a team of 15 staff members, ensuring high standards of customer service. Implemented a new training program that reduced staff turnover by 15%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 1994 - 1996
Front of House Supervisor at Element Hotels
Managed a team of 10 front desk agents, ensuring efficient and courteous service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 10%. Managed daily operations, including check-ins, check-outs, and room assignments. 1984 - 1986
Front of House Supervisor at AC Hotels by Marriott
Managed a team of 12 front desk agents, ensuring exceptional guest service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 15%. Managed daily operations, including check-ins, check-outs, and room assignments. 1980 - 1982
Front of House Supervisor at The Ritz-Carlton
Managed a team of 15 staff members, ensuring exceptional guest service and satisfaction. Implemented new training programs that reduced staff turnover by 20%. Oversaw daily operations, including scheduling, inventory management, and guest relations. Successfully resolved customer complaints, improving overall guest satisfaction by 15%. 2018 - 2021
Front of House Supervisor at DoubleTree by Hilton
Supervised a team of 20 staff members, ensuring high standards of customer service. Implemented a new scheduling system that improved staff efficiency by 25%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 1990 - 1992
Front of House Supervisor at Crowne Plaza Hotels & Resorts
Managed a team of 10 front desk agents, ensuring efficient and courteous service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 10%. Managed daily operations, including check-ins, check-outs, and room assignments. 1992 - 1994
Front of House Supervisor at Sheraton Hotels & Resorts
Managed a team of 12 front desk agents, ensuring exceptional guest service. Developed and implemented a new customer service training program that increased guest satisfaction scores by 15%. Managed daily operations, including check-ins, check-outs, and room assignments. 1996 - 1998
Front of House Supervisor at Starwood Hotels & Resorts
Supervised a team of 20 staff members, ensuring high standards of customer service. Implemented a new scheduling system that improved staff efficiency by 25%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 2006 - 2008
Front of House Supervisor at Radisson Hotels
Supervised a team of 20 staff members, ensuring high standards of customer service. Implemented a new scheduling system that improved staff efficiency by 25%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 1998 - 2000
Front of House Supervisor at Four Seasons Hotels and Resorts
Led a team of 15 staff members, ensuring high standards of customer service. Implemented a new training program that reduced staff turnover by 15%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 2010 - 2012
Front of House Supervisor at Marriott International
Supervised a team of 20 staff members, ensuring high standards of customer service. Implemented a new scheduling system that improved staff efficiency by 25%. Managed daily operations, including guest check-ins, room assignments, and concierge services. 2014 - 2016
